User Guide
Everything you need
to succeed.
Welcome to the River Business Knowledge Base. Select a category below to view detailed resources.
Payments & Billing
PAYMENTS
Learn how to settle your invoices and upload proof of payment.
Refill Requests
REFILLS
Difference between ASAP and Scheduled refills and tracking your delivery.
Quality & Compliance
COMPLIANCE
Access DOH permits, water test results, and office sanitation logs.
Security & Privacy
SECURITY
How to update your password and synchronize your login email address.
Account Management
ACCOUNT
Manage business details, profile photos, and support agents.
Still have questions?
Our support team is available Mon-Fri, 9am - 6pm via Live Chat in your dashboard.